1. Shipping Fees
To better serve our global customers, we offer a fixed shipping fee of $78 per order. This fee remains the same regardless of your order’s size or weight, providing a predictable and manageable shipping cost. The more you buy, the more you save on average shipping cost.
To ensure timely delivery within 3-5 days, we partner with reliable international carriers, such as UPS, DHL, and TNT, selecting the best option weekly based on your destination. For some locations, alternative carriers may be used to optimize delivery speed and reliability.
2. Handling Time
Orders for in-stock items are typically processed within 24 hours. For items requiring additional handling time (up to 48-72 hours), we will notify you via email or other communication channels.
Non-Holiday Periods: Packages are collected daily from our warehouse by carriers between 5-7 pm local time. You can expect to receive a tracking number the following business day.
Holidays: During major Chinese holidays, please anticipate a potential delay of 1-7 days in processing (with the longest holiday period in China lasting up to 7 days). For orders placed during your local holidays, we will process your order as scheduled for timely post-holiday delivery.
3. Delivery Time
Our typical delivery time for most regions is 3-7 days. While we strive to meet these timelines, unforeseen circumstances—such as severe weather, public health regulations, or government-imposed restrictions—may occasionally extend delivery times. We appreciate your understanding in these situations.
4. Customs Clearance
As part of international trade, customs clearance procedures and import taxes vary by country. All customs duties, taxes, and other charges are the responsibility of the recipient. If you have specific customs requirements (such as a VAT number for European countries), please inform us before shipping, and we will do our best to assist.
5. Shipping Address
Please ensure the accuracy of your shipping address at the time of placing your order, as we are unable to modify it once the order is processed. We do not deliver to PO Box addresses, as this can lead to delivery issues. For public or workplace addresses, please provide a contact person and their mobile number to ensure timely delivery.
6. Package Tracking and Assistance
If you have not received your package within 10 days of receiving tracking information, please contact your local courier with the tracking number to check the shipping status. Should you need further assistance, our customer service team is here to help.
7. Additional Information
This policy applies to packages weighing less than 100 kg. For bulk or large-volume orders requiring sea or air freight, please contact our sales team for customized shipping options and rates.
The final interpretation of this Shipping Policy is reserved by LEDSCREENPARTS©
