LEDSCREENPARTS Return & Refund Policy
At LEDSCREENPARTS, we want to ensure that you’re fully satisfied with your purchase. If you’re not happy with your order, here’s how you can return or request a refund:
1. Return Conditions & Timeframe
1.1 Return Window
- Customers can return products within 30 days of receipt.
- Return requests must be submitted within the stated timeframe.
1.2 Product Condition
- All returned items must meet the following conditions:
- Unused and unopened.
- In resalable condition with original packaging.
2. Return & Refund Details
2.1 Change of Mind or Incorrect Order
- If you change your mind or have ordered the wrong product:
- Returns must be initiated within 7 days of receipt.
- The item must be unused, unopened, and in resalable condition.
- Return shipping costs are the customer’s responsibility.
2.2 Damaged Packages
- If the package is damaged during delivery:
- Take photos of the damage immediately.
- Report the damage to LEDSCREENPARTS within 2 days of receipt.
- Ensure the shipping company stamps the damaged package for verification.
- We will assist with the return or refund process.
2.3 Defective or Damaged Items Upon Receipt
- If the product is defective or damaged upon arrival:
- Send photos of the damaged product and packaging within 5 days of receipt.
- We will arrange for a replacement or refund as appropriate.
2.4 Quality Issues Under Normal Use
- For quality issues under normal use:
- Returns can be initiated within 30 days of receipt.
- The product must be unused, in original packaging, and not damaged due to misuse.
2.5 Refund Processing Timeline
- Refunds will be processed within 7 business days of receiving and inspecting the returned item.
2.6 Late or Missing Refunds
- If you do not receive your refund after the stated timeframe:
- Check with your bank or credit card provider for processing updates.
- If the issue persists, contact us at info[at]ledscreenparts[dot]com.
2.7 Sale Items
- Sale items are only eligible for refunds if they are defective or damaged upon receipt.
- Sale items cannot be returned for other reasons.
3. Shipping & Costs
3.1 Return Shipping Costs
- Return shipping costs are the customer’s responsibility, except in the following cases:
- The item is damaged, defective, or incorrect.
- Shipping costs are non-refundable.
3.2 High-Value Returns
- For items over $75, we recommend:
- Using a trackable shipping service or purchasing shipping insurance.
- LEDSCREENPARTS is not responsible for lost or damaged returns caused during return shipping.
4. Policy Clarifications
4.1 Products Not Shipped
- If your order has not been shipped:
- A full refund will be processed within 3 business days of your request.
- Refunds will be issued using the same payment method as the original transaction.
4.2 Customs & Import Duties
- For international returns:
- The customer is responsible for any customs or import duties incurred.
- Additional fees related to returns are also the customer’s responsibility.
5. Why Shop With Us?
At LEDSCREENPARTS, we take pride in our clear and reliable return policy. Whether you are making a purchase or requesting a return, we aim to provide you with the best experience possible. For any questions, feel free to contact us at info[at]ledscreenparts[dot]com.